© Matthew Buck Hack Cartoons

The catastrophic combination of a management and a technology system failure has severely affected customers of the RBS, NatWest and Ulster Banks in the UK in the last week. Robert Peston of the BBC has a piece of journalism about it here or you may prefer the report at IT site The Register. Interestingly, the taxpayer owned RBS group has been very busy trying to save money by outsourcing much of its technology service to India since the start of the year. Computer Weekly had the story here previously.